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Wellbeing impacts of works disruptions and service interruptions

In preparation for their input to the latest round of price control discussion with Ofgem, gas supply company SGN sought research on new ways of valuing the firm’s impact on their consumers. Simetrica-Jacobs used wellbeing valuation methodology to identify and value the impact of SGN roadworks and of interruptions to gas supply on their customers.  SGN data on activity was geographically and temporally linked to existing large national datasets on quality of life to allow us to reach an assessment of the causal impact of SGN activity.The work allowed SGN to bring together a range of players in the sector and beyond, facilitated by Simetrica-Jacobs, to consider what more could be done to incorporate such assessments of social value into their business planning.

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